What Participants Say About the Programs

Challenge

A 34-year-old working in the public sector had never checked her EPF account online and was uncertain about whether her emergency fund was adequate. She had avoided looking at financial documents out of general anxiety.

How the Program Helped

Completing Everyday Money Skills in a group setting made reviewing financial documents feel manageable. She set up her i-Akaun access during the digital banking session and discovered a contribution discrepancy she was then able to query.

Outcome

Within two months she had updated her EPF nomination, reviewed three years of bank statements, and set up a monthly savings transfer she had been putting off.

Challenge

A 28-year-old had invested in a unit trust two years earlier based on an agent's recommendation but did not understand the product. He was unsure whether the fund was performing appropriately and had never read the prospectus.

How the Program Helped

The Unit Trusts & ETFs program gave him tools to interpret his fund's prospectus and compare its expense ratio and performance against its stated benchmark.

Outcome

He used the fund comparison worksheet to evaluate three alternatives and had a far more informed conversation with his advisor. He reported feeling less reliant on others to understand what he owned.

Challenge

A 41-year-old had been declined for a loan refinancing and was told it related to his credit profile. He had no understanding of what CCRIS recorded or why his score might be lower than expected.

How the Program Helped

The Credit & Debt Navigation workshop, combined with the private check-in, helped him identify that a joint account from five years ago was still visible on his CCRIS record and contributing to the issue.

Outcome

Using the action planner provided, he worked through the steps to have the account properly closed. He reported that having a clear ordered list made the process feel manageable rather than overwhelming.